Distribution Centre

Our team at the distribution centre is committed to providing excellent support to all aspects of the business. We are passionate about producing outstanding results when it comes to delivery of product as we aim to create the shortest link between two points. We maintain operational excellency in daily tactical aspects while building strategic foundation for future requirements Our Motto: "The customer is not an interruption to our business, he is the reason for it".

What does Innovation mean to us at the Warehouse?

The “HABIT” of continually doing things in new ways to make a “POSITIVE DIFFERENCE” to our working lives.

INSIGHT + IDEA + IMPACT = INNOVATION

 

Enablers for Innovation

Skills

Attitude

Structures

Behaviours

Environment

Subscriptions

Subscription stock, such as books, CDs, service issues, comes into the warehouse. The Subscription department is responsible for releasing and confirming these orders. Once confirmed, invoice and labels are generated and printed. Subscription staff then packs these orders and inserts extra flyers and brouchers if needed. It is then taken to the post office on a consignment note. The final document is called an E.B.D.N. (Electronic Bulkmail Delivery Note) That document states the total number of envelopes and the cost for the day’s despatches.

Receiving

It is inbound logistical function whereby finished products are received from suppliers and customers. These goods are in turn stored in the warehouse ready for customer pre-requests.

Despatch

This is an outbound function of packing and invoicing our products that need to be distributed to local and overseas customers.

Returns

Returns is a customer-focused department which deals with customers regarding their return via telephone. Returns works with both written and e-mail queries, crediting invoices, processing orders, ensuring that returns are logged and processed on time, following up returns and attempting to reinstate subscriptions. The Returns department process credits, investigate E.P Returns, print copy invoices and pass details to customer service for further follow-up.

Department of Justice

In July, the warehouse recruited three staff for the purpose of DOJ updating. The new employees are Matthew, Wayne and Shimona. This staffs have taken up the task of venturing out to various Magistrate Courts throughout KZN to update legal law binders for Juta and LexisNexis Butterworths. The aim of this department is to maintain an ongoing service to DOJs as well as to build a good foundation for both parties.

 

LexisNexis and the Environment

We at LexisNexis acknowledge that our activities have an impact on the environment, principally through energy, water and paper consumption, the generation of waste, manufacturing and packaging, the utilization of print and production technologies, and transportation. We recognize our responsibility towards the environment.

LexisNexis aims to reduce adverse environmental impact by:

 

·        Reducing waste through the implementation of re-use and recycling methods. Conserving energy, water, materials, and other resources through minimizing consumption.

·        Setting targets to minimize waste generation and practicing safe disposal of unavoidable waste.

·        Promoting responsibility for the environment within the organization by providing appropriate education and training for employees, raising awareness, and encouraging new ideas and initiatives.

·        Increasing efficiency through investing in improved technologies.

 

LexisNexis is committed to the continuous improvement of environmental performance. The resourceful, dynamic individuals who make up the LexisNexis family are passionate about the environment. We aspire to meet our environmental targets and reduce our environmental hazards. Using a 2008 baseline, LexisNexis is striving to reduce energy and water consumption, waste by 2009, CO2 emissions.

 

LexisNexis acts in accordance with all relevant legislation and regulation. LexisNexis is ISO 14001 compliant.  This policy will be reviewed on an annual basis.

 

Compiled by Jerusha Behari